Frequently Asked Questions

How can I take exact measurements of my windows?

To measure a window properly, first be sure to measure the outside of the frame, from one side jamb to the other, then take measurements in at least two other locations on the frame, both vertically and horizontally. Use the shortest measurement in a given direction, and keep in mind that you need to leave about an extra 6 millimeters on each side of the window for adjustment and insulation.

In addition, you also need to check to make sure your inside and outside measurements match. To take inside measurements, remove the casing to get to the frame. If the outside is wider than the inside, you’ll need a window with moulding to compensate for the difference.

If this is your first time installing windows, we recommend that you ask an experienced person for assistance before you make your final decisions.


There is condensation on my windows. What can I do to fix this problem?

If the window was installed in a new building or as part of a renovation project in which walls were redone, the dampness in materials such as wood or gypsum panels may take a number of months to dry, which may cause some condensation in cold months. Be patient, the problem may very well fix itself.

If the problem persists or if new materials are not the cause of condensation, check the ambient humidity or room ventilation. In winter, indoor humidity rates of over 40% are very likely to cause condensation. In winter, you also might want to remove your screens and open your blinds, shades, or curtains as they can sometimes hinder proper air circulation.

If the problem persists in a room, you can also install a ceiling fan as air circulation helps dissipate humidity before it can condensate on the windows. The window may also have been positioned too far outward, away from the “warm” part of the wall.

In all the above situations, we are referring to condensation that appears on the inside of a window. If condensation appears between the two panes of a sealed glass window, there is a problem with the seal. To solve this problem, you must replace the defective glass, which is covered by a 10 year Elite warranty.


How do I choose between standard and custom window sizes?

At Elite, the standard window is a relatively flexible concept. For example, Series 1 Horizon casement windows come in 65 different sizes, with heights ranging from 60 to 180 cm and widths from 45 to 80 cm (in 10 cm increments). Combining various modules further increases your options. Using standard measurements also makes it easier to replace certain parts (screens, locks, etc.) down the line.

Custom windows are most often used in renovations, when windows require very precise measurements that don’t match standard window sizes. In such cases, you can estimate the window’s price according to the size increment immediately above the requested custom size.


What are the benefits of choosing energy efficient glass over regular glass?

Energy efficient glass (“thermal” glass) offers a level of comfort and performance far superior to that of regular glass. In terms of insulation, energy efficient glass is actually twice as effective. However, the price difference between the two types of glass is minimal—it’s quite possible that your energy savings will quickly justify this slightly larger investment.


Should I choose wood or PVC?

Whether you choose wood or PVC will primarily depend on the look you want for your home. The advent of energy efficient glass has significantly closed the performance gap between these two types of windows, and the durability of each is quite comparable.

Of course, wood requires more care than PVC, because you have to varnish, stain, or paint it regularly and periodically check the seal of the joints. By opting for exterior cladding (PVC or aluminum), you may reduce the frequency of upkeep.


How do I get more information on Elite products?

For more information on our products, contact a distributor or dealer offering our product line, or call our Sales Department directly.

Want more detailed information? You can also order our brochures by phone or download them from the “Request a Brochure” section of our Website.